City Information

Get important information about your city.

Since our first trip in Sydney in 2012, we’ve been working to make Uber the safest and most reliable way to get around Australia's most beautiful city. Here you can find Sydney-specific information to ensure you have the best Uber experience.


Need help? Visit or open your app and navigate to the 'HELP' screen, found in the 'ACCOUNT' tab.

Partner Support Locations

Visit the Uber Sydney Greenlight hub in Concord West to talk to an Uber Expert. For new partners, we can help you sign up, get your vehicle inspected, upload your documents, and more! The Uber GL hub is also open to our existing partners, so you can drop by whenever you like with any questions or issues you might have and get them resolved in person.  

Sydney Airport

Rider heading to the airport? Click here to learn about the drop-off and pickup procedures for Uber trips at Sydney Airport. You can also find tools to improve your knowledge of how to get riders to their planes on time, as well as useful maps of the terminals.

Hotspots & Event Venues

Check out Sydney's busiest places and times, and learn the locations of the biggest event venues so you know all the city hotspots.

Tips & Tricks

Click here to learn about Sydney's Core Service Area, city-wide peak hours and other tips & tricks showing you how to maximise your fares!

Sydney Required Documents

Driver-partners must meet specific criteria to get started on the Uber platform. From personal documentation to vehicle registration, check out the list of required docs here